Session Policies

CANCELLATION & RESCHEDULING POLICY

You may cancel or reschedule your sessions at least 48 hours in advance with no penalty. All sessions missed will be subject to a full charge. For sessions canceled or rescheduled with less than 48 hours notice will be billed at half the session rate. This is necessary because a time commitment is made to you and is held exclusively for you. If you are late for a session, you will lose that portion of the session time. If you are more than 5 minutes late to a session, except due to extenuating circumstances, the session will be canceled without a refund. For equine-assisted sessions, the length of the session will be cut short and may result in not working with a horse. 

WEATHER POLICY for EQUINE-ASSISTED SESSIONS

Due to the nature of the work with horses for equine-assisted sessions, the following weather policy is in place to accommodate for the unexpected variable of the weather. The decision to cancel, reschedule, or relocate a session due to weather is at the discretion of Stable Minded for the safety of participants. Since weather can change at a moment's notice, there may be situations in which a session at the farm can not include a horse. There will be no refunds for the change in such a session. If the forecast predicts temperatures below 40 degrees, snow, ice, severe rain, or wind more than 8 miles per hour, sessions will be moved online for a Zoom session or moved to an indoor space. If you prefer to only have sessions with the horse, please keep an eye on the forecast and request rescheduling at least 48 hours prior to your session.

EQUINE-ASSISTED SESSION REQUIREMENTS

PROPER ATTIRE

Clients are advised to wear hard-soled shoes and pants in and around the stables and while working with or riding horses, so as to help prevent horse-related injuries. Open-toe shoes are not allowed in the stable area in the fields, or on horseback. From time to time, you may have the opportunity to experience horseback riding. If so, the Client agrees to use an ASTM-SEI Equestrian-approved helmet, which is required while mounted.

PRESENCE OF EQUINE-ASSISTANTS

Equine-assisted coaching sessions are facilitated by a mental health coach or therapist with the support of an equine partner and an equine specialist. The equine specialist responsibility is to provide support to the horse and safety for participants. This equine specialist abides by the confidentiality policies stated in the coaching contract. 

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