CANCELLATION & RESCHEDULING POLICY
You may cancel or reschedule your online coaching and equine-assisted sessions at least 48 hours in advance with no penalty. Restorative Retreats may be rescheduled without penalty at least 10 days in advance. All sessions missed without notification will be subject to a full charge. For sessions canceled or rescheduled with less than 48 hours' notice will be billed at half the session rate. Restorative Retreats canceled or reschedule with less than 10 days notice will be billed at the full rate. This is necessary because a time commitment is made to you and is held exclusively for you. If you are late for a session, you will lose that portion of the session time. If you are more than 5 minutes late to a session, except due to extenuating circumstances, the session will be canceled without a refund. For equine-assisted sessions, the length of the session will be cut short and may result in not working with a horse. If you have canceled or rescheduled more than three sessions in a six-month period, you will be automatically billed a $25 cancellation and rescheduling fee to hold the date for your next session.
WEATHER POLICY for EQUINE-ASSISTED SESSIONS
Due to the nature of the work with horses for equine-assisted sessions, the following weather policy is in place to accommodate for the unexpected variable of the weather. The decision to cancel, reschedule, or relocate a session due to weather is at the discretion of Stable Minded for the safety of participants. Since weather can change at a moment's notice, there may be situations in which a session at the farm can not include a horse. There will be no refunds for the change in such a session. If the forecast predicts temperatures below 40 degrees, snow, ice, severe rain, or wind more than 8 miles per hour, sessions will be moved online for a Zoom session or moved to an indoor space. If you prefer to only have sessions with the horse, please keep an eye on the forecast and request rescheduling at least 48 hours prior to your session.
DRUG & ALCOHOL POLICY for EQUINE-ASSISTED SESSIONS
Due to the nature of the work with horses for equine-assisted sessions, we have a zero-tolerance drug and alcohol policy. While under the influence of a substance, it is impossible to have the necessary reaction time and awareness required for the safety of all individuals involved, including the horse. Additionally, a substance alters not only one's cognitive ability but also nervous system response, thus using a substance while engaging in equine-assisted experience negates the benefits. If a client comes to a session under the influence, the session will be canceled without a refund. Recommendations will be made for substance abuse recovery support services.
PROPER ATTIRE for EQUINE-ASSISTED SESSION
Clients are advised to wear hard-soled shoes and pants in and around the stables and while working with or riding horses, so as to help prevent horse-related injuries. Open-toe shoes are not allowed in the stable area in the fields, or on horseback. From time to time, you may have the opportunity to experience horseback riding. If so, the Client agrees to use an ASTM-SEI Equestrian-approved helmet, which is required while mounted.
PRESENCE OF EQUINE-ASSISTANTS
Equine-assisted coaching sessions are facilitated by a mental health coach or therapist with the support of an equine partner and an equine specialist. The equine specialist responsibility is to provide support to the horse and safety for participants. This equine specialist abides by the confidentiality policies stated in the coaching contract.